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Not so happy birthday: Emma Terry with mum Julie and box which contained birthday cash

ANGRY customers whose post was delivered with missing documents and cash say they are worried that Royal Mail is not investigating the problem.

Peter Davey, from Stokenchurch, lost insurance documents last year after the envelope was put through his door torn open and containing only a flier.

Peter, 38, said that the envelope, which read "insurance documents inside", was a window envelope, and that once the documents were removed there was no address or name.

He said: "How did they then managed to deliver the mail with all the documents, name and address missing? Royal Mail kept saying it was damaged in their sorting machines. But how did it get here then?"

Peter reported what had happened to police, who told him they treated the matter seriously in case it led to identity theft.

He added that his bank have started sending new bank cards out in disguised envelopes, so the letter looks like a piece of junk mail.

Peter said: "That shows you how much of a concern it is."

Peter got in touch with Midweek after reading about another case of opened post in our sister paper the Bucks Free Press as did Julie Terry whose daughter's birthday money went missing three weeks ago.

A 16th birthday card for Emma Terry arrived at the Three Horseshoes pub in Amersham Road, Hazlemere, on February 3. It was torn open across the top and ten pounds, which Emma's aunt had put in the card, had gone.

Julie, who runs the pub with husband Paul and has another 17-year-old daughter Rachel, said: "My daughter was upset about it, it wasn't fair for her to miss out.

"I complained to Royal Mail but have not heard anything back yet.

"I spoke to a man in the sorting office and he said it was unusual, because usually they put it in a plastic apology bag if it has been damaged."

James Taylor, a spokesman for Royal Mail, said: "Our customer service teams take very seriously all complaints from customers and will investigate them fully. We would be happy to look into these customer cases again if they wish.

"Sometimes, although it is extremely rare, an item of mail may be damaged in sorting and processing as the average sorting machine can deal with 20,000 items of mail every hour."

9:11am Saturday 4th March 2006

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